Terms of Use
These Terms of Use ("Terms") are a legally binding agreement between you and Minusonetoten LLP (LLPIN: ACJ-3028), registered at 219 Kanara Business Centre, A Wing, Laxmi Nagar, No. 3 Link Road, Ghatkopar East, Mumbai 400075, Maharashtra, India ("Viralyze", "we", "us"), operating the Viralyze service under the TechNerve AI brand. By creating an account, clicking "I agree", or using the Service, you accept these Terms and our Privacy Policy. This is an electronic record under the Information Technology Act, 2000 and does not require a physical signature.
1. Eligibility and accounts
You must be at least 18 years old and able to enter into a binding contract under Indian law. You are responsible for everything that happens under your account and for keeping your login codes private. Tell us immediately at support@technerveai.com if you suspect unauthorised use.
2. The Service
Viralyze provides Instagram comment and story-reply automation, a unified inbox, link-in-bio pages, smart links, lead magnets, a storefront for digital products, physical goods, courses and bookings, Google Calendar synchronisation, analytics, and, when released, a WhatsApp chatbot. We may add, change or discontinue features at any time. Some features depend on third-party platforms (Meta, Google, payment aggregators) and may be limited by their policies or availability.
3. Intermediary status and your obligations
Viralyze is an intermediary under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. You must not use the Service to host, display, upload, publish, transmit or share any content that belongs to another person without rights; is defamatory, obscene, pornographic, paedophilic, invasive of privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, or encourages money laundering or gambling; is harmful to children; infringes any patent, trademark, copyright or other proprietary right; violates any law; deceives or misleads about the origin of a message; impersonates another person; threatens the unity, integrity, security or sovereignty of India or public order; contains software viruses or malicious code; or is patently false and published to mislead or harass. We may remove content and suspend accounts that breach this clause.
4. Instagram, Meta and Google compliance
Your use of Instagram features must comply with Instagram's Terms of Use, Community Guidelines and Meta's Platform Terms. Viralyze acts only within the permissions you grant on Meta's login screen and sends only the messages you configure. Instagram's limits (for example one private reply per comment within 7 days, and the 24-hour messaging window) apply and are enforced by Instagram; we do not and will not bypass them. If you connect Google Calendar, Google's Terms of Service apply to that connection. Viralyze is not affiliated with, endorsed by or sponsored by Instagram, Meta or Google.
5. Acceptable use
You agree not to: send spam, unsolicited or deceptive messages; harass anyone; build automations that mislead people about who they are talking to; sell illegal, counterfeit or restricted goods or services; attempt to scrape, reverse engineer, overload or interfere with the Service; use the Service to collect data without a lawful basis; or resell the Service without our written consent. We may suspend or terminate accounts that violate this clause, with or without notice.
6. Your content and audience data
You own the content you create and the data of your audience and customers. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process and display that content only to provide the Service. For audience data you are the Data Fiduciary under the DPDP Act: you must provide notice, obtain valid consent where required, and honour your audience's rights. Viralyze acts as your Data Processor on your instructions.
7. Payments, fees, taxes and payouts
Payments from your buyers are processed by an RBI-authorised payment aggregator in Indian Rupees. Payouts to you are made to the bank account you provide, on the schedule shown in Settings, less the aggregator's transaction charges. Viralyze charges 0% platform commission on sales. You are solely responsible for your own taxes, including GST registration, invoicing and filing, and for complying with consumer law for your sales. Viralyze is not the merchant of record and is not a party to transactions between you and your buyers.
8. Subscriptions, trials, cancellation and refunds
Plans are billed monthly or annually and renew automatically until cancelled. A free trial, where offered, requires no payment method; if you do not choose a plan, the trial ends and paid features pause. If you add a payment method, your plan starts at the end of the trial unless you cancel before it ends. You can cancel anytime from Settings; access continues until the end of the period you paid for. Fees already paid are non-refundable except as set out in our Refund Policy or as required by law. Promo codes are subject to their stated conditions and may be withdrawn. App Store purchases are governed by Apple's terms and refunded through Apple.
8A. Refund and cancellation policy
Free trial
Every new account gets 7 days free. No card is required. If you do nothing, the trial ends and you are not charged.
Paid plans
After the trial, Starter costs ₹199 a month or ₹1,990 a year, and Pro costs ₹1,199 a month or ₹11,990 a year (international: $4 and $19 a month). Plans are month to month or annual with no contract or lock-in, and renew automatically until cancelled.
Cancelling
Cancel anytime from Settings → Plan. You keep full access until the end of the period you already paid for and are not charged again. Cancelling does not delete your account or data; you can do that separately from Settings → Privacy and data.
Refund eligibility
- If you were charged by mistake (for example a duplicate charge, or a charge after you cancelled), we refund it in full.
- If you are not satisfied with a new subscription, request a refund within 7 days of the charge and we will refund it.
- Renewals are refundable within 7 days of the renewal charge if you have not used the Service in that renewal period.
- Annual plans cancelled after the 7-day window are not refunded for the unused months; access continues to the end of the year.
- Purchases made through the Apple App Store are refunded by Apple under Apple's policy. Request them at reportaproblem.apple.com.
How to request a refund
Email support@technerveai.com within 7 days of the charge with your account email and the charge details (date and amount), or use the contact form. We review every request and reply within a few business days. Approved refunds are returned to the original payment method; depending on your bank, it can take 5 to 10 business days to appear.
Payments to you from your customers
This policy covers your Viralyze subscription only. Refunds to your buyers for products, courses or bookings follow your own refund policy, which you set on your checkout and booking pages. Viralyze processes those refunds on your instruction through the payment aggregator.
Payment processing
Subscription payments in India are processed by Razorpay or PayU, both RBI-authorised payment aggregators. We never store your full card details.
Contact
support@technerveai.com · Grievance Officer: grievance@technerveai.com
9. Consumer grievances
If you have a complaint about the Service, contact our Grievance Officer (details on the Contact page). We acknowledge complaints within 24 hours and aim to resolve them within 15 days. Complaints from your buyers about your products, bookings or refunds are your responsibility; we may forward them to you.
10. Intellectual property
The Service, its software, design, text, graphics, logos and trademarks (including "Viralyze" and "TechNerve AI") belong to us or our licensors. These Terms do not grant you any right to use our branding except as needed to use the Service. Feedback you send us may be used without obligation to you.
11. Third-party services and disclaimers
Third-party services you connect or that we rely on (Meta, Google, payment aggregators, email and hosting providers) are governed by their own terms. The Service is provided "as is" and "as available". We do not guarantee uninterrupted operation, that messages will be delivered, that automations will produce any particular results, or that third-party platforms will continue to permit the integration. To the fullest extent permitted by law we disclaim all warranties, express or implied.
12. Limitation of liability
To the fullest extent permitted by law, Viralyze and its partners, officers and employees are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising from or related to the Service. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited under Indian law.
13. Indemnification
You agree to indemnify and hold harmless Viralyze and its partners, officers and employees from claims, losses and expenses (including reasonable legal fees) arising from your use of the Service, your content, your sales and bookings, your audience data, or your breach of these Terms or any law.
14. Term, termination and force majeure
These Terms apply while you use the Service. You may delete your account anytime from Settings. We may suspend or terminate your access for breach of these Terms, legal reasons, or extended inactivity, with notice where practicable. Clauses that by their nature should survive (payments owed, IP, disclaimers, liability, indemnity, disputes) survive termination. Neither party is liable for failure caused by events beyond its reasonable control.
15. Governing law and disputes
These Terms are governed by the laws of India. The parties will first try to resolve any dispute amicably within 30 days of written notice. Unresolved disputes will be referred to arbitration by a sole arbitrator appointed by mutual agreement under the Arbitration and Conciliation Act, 1996, seated in Mumbai and conducted in English. Subject to arbitration, the courts at Mumbai have exclusive jurisdiction. Nothing in this clause limits your rights under the Consumer Protection Act, 2019.
16. General
If any provision is held invalid, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger, acquisition or sale of assets. We may update these Terms; we will change the "Last updated" date and notify you of material changes in the app or by email. Continued use means acceptance.
17. Contact
Questions about these Terms: support@technerveai.com. Grievances: grievance@technerveai.com. Registered office: Minusonetoten LLP (LLPIN: ACJ-3028), registered at 219 Kanara Business Centre, A Wing, Laxmi Nagar, No. 3 Link Road, Ghatkopar East, Mumbai 400075, Maharashtra, India.